Last updated: 15 May 2026
This document sets out the Privacy Policy of Pocket Space Pty Ltd (ABN 30 697 118 344) (referred to in this privacy policy as “Pocket Space”, “we”, “us”, or “our”).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.
By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
The personal information we collect may include the following:
Payment information for subscriptions is processed by third-party payment providers, such as Apple Pay, Google Pay and Stripe (or other payment processors we may use from time to time). We do not store full credit card details ourselves.
We do not intentionally collect health information. Although users may upload documents relating to insurance or other household records, the app is not designed to collect personal health information, and users should avoid uploading unnecessary sensitive information.
Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us without appropriate consent, please contact us at support@pocketspace.com.au.
We may collect personal information either directly from you, or from third parties, including when you:
We may collect limited technical information when you access our website or app, including through cookies or similar technologies that are necessary for functionality, security, or performance. For more information, please see our Cookies Policy.
We collect and use personal information for the following purposes:
We may disclose your personal information to third parties who assist us in providing and improving our website, app and related services, including cloud hosting and storage providers, payment processors, app infrastructure and software service providers, contractors, consultants and professional advisers. We may also disclose your personal information to other users where you, or the account holder, choose to use the app’s sharing functionality to share information with relevant owners, carers, partners or other authorised persons.
Some recipients may be located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles or is subject to comparable privacy protections.
Any artificial intelligence or automated tools used by us are used only to assist with extracting and auto-populating information from documents for user convenience, and are not used to make decisions that produce legal or similarly significant effects for individuals.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
You have control over documents uploaded to the app as follows:
When you upload or scan a utility bill for AI data extraction, the system extracts the required information (such as bill amounts, due dates and account details) and then automatically deletes the uploaded bill document. The bill document itself is not stored in our database or on our servers. The extracted data remains in your account.
For insurance policies and other manually uploaded documents, you can delete these documents at any time using the “Delete Document” option in the app. This performs a permanent deletion of the document from our system and database.
Please note that when you delete a document (or when a bill scan is auto-deleted), any data you have manually extracted, entered or saved from that document (such as policy details, amounts or reminder dates) will remain in your account unless you also delete those entries separately. We may also retain de-identified or aggregated usage data for app improvement purposes, and deleted files may persist temporarily in backup systems in accordance with our backup and disaster recovery processes.
If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Pocket Space Services Team
Email: support@pocketspace.com.au
Our Privacy Policy was last updated on 15 May 2026.