PRIVACY POLICY
- INTRODUCTION
- This document sets out the Privacy Policy of Pocket Space Pty Ltd (ABN 30 697 118 344) (referred to in this privacy policy as ‘PocketSpace’, ‘we’, ‘us’, or ‘our’).
- We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
- We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.
- By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.
- We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
- TYPES OF PERSONAL INFORMATION WE COLLECT
- The personal information we collect may include the following:
- name;
- email address;
- telephone number and other contact details;
- username and password or other account login details;
- property-related information entered by the user, such as property names or identifiers;
- information extracted from uploaded documents or entered manually, such as bill details, insurance policy details, policy numbers, coverage amounts, due dates, renewal dates and reminder information;
- uploaded documents or document images, and information contained in those documents or images, where you choose to use our document scanning or AI-assisted extraction features;
- information about sharing permissions, shared users and access settings;
- device and technical information reasonably required to operate and secure the app/website;
- anonymised or aggregated usage data about how users interact with the app or website; and
- any other personal information voluntarily submitted by the user.
- Payment information for subscriptions is processed through Apple In-App Purchase for iOS subscriptions and Google Play Billing for Android subscriptions. We do not store full credit card details ourselves. We do not currently offer subscription purchases through our website.
- We may receive and retain information about your subscription status, subscription plan, billing period, free-trial status and purchase history from Apple and Google so that we can administer subscriptions, confirm access to subscription features, manage billing-related enquiries and comply with legal and record-keeping obligations.
- We do not intentionally collect health information. Although users may upload documents relating to insurance or other household records, the app is not designed to collect personal health information, and users should avoid uploading unnecessary sensitive information.
- PERSONAL INFORMATION OF MINORS
Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us without appropriate consent, please contact us at pocketspace@icloud.com.
- HOW WE COLLECT PERSONAL INFORMATION
- We may collect personal information either directly from you, or from third parties, including when you:
- create an account;
- subscribe to, or use, the app or website;
- upload documents or use the app’s scanning features;
- manually enter or edit bill, policy, property or reminder information;
- share access with other users or interact with shared account features;
- contact Pocket Space for support or enquiries; and
- access the website, subject to the cookies and technical settings in use at the time.
- We may collect limited technical information when you access our website or app, including through cookies or similar technologies that are necessary for functionality, security, or performance. For more information, please see our Cookies Policy.
- USE OF YOUR PERSONAL INFORMATION
- We collect and use personal information for the following purposes:
- to create and manage user accounts;
- to provide app functionality, including reminders, document storage, Artificial Intelligence assisted (AI) document scanning and information extraction, auto-population of bill, policy and reminder information, property management and sharing features;
- to process and manage subscriptions and free trials through Apple In-App Purchase and Google Play Billing, including verifying subscription status and providing access to relevant subscription features;
- to communicate service, billing, security and support messages;
- to improve the app and website using anonymised or aggregated usage information;
- to protect users, prevent misuse, and enforce terms;
- to comply with legal obligations; and
- to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you.
- DISCLOSURE OF YOUR PERSONAL INFORMATION
- We may disclose your personal information to third parties who assist us in providing and improving our website, app and related services, including:
- Apple and Google, to process in-app subscriptions and manage subscription access;
- Vultr, which provides hosting infrastructure for our website and backend systems;
- Google Cloud, including Google Cloud Vertex AI and the Gemini AI service, to provide AI-assisted document scanning and information extraction;
- app infrastructure and software service providers, contractors, consultants and professional advisers; and
- other users, where you, or the account holder, choose to use the app’s sharing functionality to share information with relevant owners, carers, partners or other authorised persons.
Some of these recipients may be located outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles or is subject to comparable privacy protections.
- ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS
- We use Google’s Gemini AI service through the Google Cloud Vertex AI / Agent Platform API, including the Gemini 2.5 Flash-Lite model, to process documents or images that you choose to upload or scan using the AI-assisted document scanning feature.
- This may include the complete uploaded image or PDF and the personal information contained in it, such as bill amounts, due dates, account details, policy numbers, coverage amounts and property-related information. Pocket Space does not perform local optical character recognition, redaction or selective extraction before transmitting the document or image for AI processing.
- We use this processing to extract and auto-populate relevant information in your Pocket Space account, including bill amounts, due dates, account details, policy details, renewal dates and reminder information. The feature is provided for your convenience and is not used to make decisions that produce legal or similarly significant effects for you.
- The document-scanning process is automated and does not involve human review of your scanned documents by Pocket Space as part of that process.
- We do not intentionally retain the original document or image scanned using the AI-assisted document-scanning feature in our database after processing. We store the extracted bill information, rather than the original scanned document or image. The treatment of information by Google is subject to the applicable Google Cloud service terms and privacy documentation.
- Pocket Space does not provide customer documents to Google for the purpose of training, evaluating or improving artificial intelligence models.
- By accepting our Terms and Conditions when registering for an account and choosing to use the AI-assisted document-scanning feature, you acknowledge that your uploaded document or image will be processed as described in this Privacy Policy.
- SECURITY
- We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
- LINKS
- Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
- REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
- If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
- If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
- DELETING YOUR DOCUMENTS
- You have control over documents uploaded to the app as follows:
- Bill scan documents: When you upload or scan a utility bill for AI-assisted document scanning feature, the complete uploaded image or PDF is transmitted to Google’s Gemini AI service through Google Cloud Vertex AI for processing. Pocket Space does not intentionally retain the original scanned document in its database after processing. The app stores the extracted bill information, such as bill amounts, due dates and account details, in your account rather than the original scanned document.
- Policy and other uploaded documents: For insurance policies and other manually uploaded documents, you can delete these documents at any time using the “Delete Document” option in the app. This performs a permanent deletion of the document from our system and database.
- Please note that when you delete a document (or when an original bill scan is not retained following processing), any data you have manually extracted, entered or saved from that document (such as policy details, amounts or reminder dates) will remain in your account unless you also delete those entries separately. We may also retain de-identified or aggregated usage data for app improvement purposes, and deleted files may persist temporarily in backup systems in accordance with our backup and disaster recovery processes.
- DELETING YOUR ACCOUNT
- You can initiate and complete deletion of your Pocket Space account through the account-deletion function in the app. Once you submit an account-deletion request, your account will be automatically deleted, you will be logged out of the app and you will no longer be able to access the account.
- When you delete your account, we will delete or de-identify personal information associated with your account that we no longer require for the purposes for which it was collected, subject to the information we are required or permitted to retain as set out below.
- We may retain limited account-related information following account deletion, including a masked or anonymised email address, subscription and purchase history, and other information reasonably required for compliance, legal, taxation, accounting, security, fraud-prevention, dispute-resolution and record-keeping purposes. Because a hard-delete or purge process is not currently implemented for all retained records, this information may be retained for an indefinite period.
- Deleting your Pocket Space account does not automatically cancel an active subscription. You must separately cancel any active subscription through the Apple App Store or Google Play Store, as applicable.
- COMPLAINTS
- If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
- CONTACT US
- For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
- Name: Pocket Space Services Team
- Email: pocketspace@icloud.com
- Our Privacy Policy was last updated on 17 September 2026.